Privacy Policy

01Introduction

Sonixa Lifecare, a division of Smotec Pharmaceuticals, operates as a trusted PCD Pharma Franchise company serving business partners and healthcare stakeholders across India. This Privacy Policy applies to all visitors, franchise enquirers, and business associates who interact with our website or communicate with our team through any channel. By using our website, you agree to the practices described in this policy.

02Information We Collect

We collect information that helps us respond to enquiries, process franchise applications, and improve our services. This may include details you share directly with us as well as information gathered automatically as you browse our website.

Details We May Ask For

• Full name, designation, and business name
• Phone number, WhatsApp number, and email address
• Business address, city, state, and pin code
• Drug licence details, GST number, or other business credentials (for franchise partners)
• Product or category interest for enquiries

03How We Use Your Information

The information we collect is used strictly for legitimate business purposes connected to our pharmaceutical franchise operations, including:

• Responding to product and franchise enquiries
• Verifying eligibility for PCD Pharma Franchise partnerships
• Sending order updates, catalogues, and price lists
• Improving our website content and user experience
• Complying with applicable pharmaceutical and legal regulations

04Cookies Policy

Our website uses cookies and similar tracking technologies to enhance browsing experience, remember preferences, and analyse website traffic. Cookies do not collect personally identifiable information unless voluntarily submitted through a form. You may disable cookies through your browser settings; however, some website features may not function as intended.

05Third-Party Services

We may use trusted third-party tools such as analytics providers, hosting services, and communication platforms to operate our website effectively. These providers are permitted to access only the information necessary to perform their services and are bound to maintain its confidentiality. Sonixa Lifecare does not sell or rent personal data to any third party for marketing purposes.

06Data Protection

We follow industry-standard security practices to protect the confidentiality and integrity of the information you share with us. Our systems are designed to prevent unauthorised access, alteration, disclosure, or destruction of your personal data throughout its lifecycle with us.

07Information Sharing Policy

Sonixa Lifecare shares information only when necessary and in limited circumstances, such as:

• With internal teams to process your enquiry or franchise request
• With logistics or courier partners for order fulfilment
• When required by law, regulation, or government authority
• With your explicit consent for a specific purpose

08Email Communication

When you share your email address with us, we may use it to send order confirmations, franchise information, product catalogues, and occasional updates about our offerings. You may opt out of promotional emails at any time by using the unsubscribe link or by contacting our support team directly.

09Contact Form Information

Information submitted through our website's contact or enquiry forms, such as your name, phone number, and message, is used solely to understand your requirement and respond appropriately. This data is stored securely and is not used for any purpose beyond addressing your enquiry.

10WhatsApp Communication

If you choose to contact us via WhatsApp, we may use your number to share product details, price lists, franchise information, and order updates. WhatsApp communication is handled with the same level of confidentiality as other channels, and your number is never shared with unrelated third parties.

11Product Enquiries

Details submitted while enquiring about our pharmaceutical product range, including formulation interest and quantity requirements, are used exclusively to prepare accurate quotations and product information for you or your business.

12PCD Pharma Franchise Enquiries

For individuals or businesses applying for a PCD Pharma Franchise, we may request additional business documentation such as drug licence copies and GST details to verify eligibility. This information is used strictly for franchise evaluation, onboarding, and ongoing business communication, and is retained only as long as necessary for these purposes.

13Children's Privacy

Our website and services are intended for business professionals, healthcare stakeholders, and adults associated with the pharmaceutical trade. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that such information has been submitted, we will take steps to remove it promptly.

14Changes to Privacy Policy

Sonixa Lifecare may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. Any revisions will be posted on this page with an updated "Last Updated" date. We encourage visitors to review this policy periodically to stay informed.

15Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Ask us to correct inaccurate or outdated information
• Request deletion of your data, subject to legal and business obligations
• Withdraw consent for marketing communication at any time

16Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please reach out to our team:

• Company: Sonixa Lifecare (A Division of Smotec Pharmaceuticals)
• Email: sonixalifecare358@gmail.com
• Phone: +91 7009013914
• Business Hours: Monday - Saturday, 9:30 AM - 6:30 PM